What is your return policy?

We accept returns within 30 days of purchase, provided the items are unused and in their original packaging. To start a return, please contact us at info@wooffantasy.com, and we’ll provide further instructions. Items returned without prior approval will not be accepted.

How long does shipping take?
Orders are typically processed within 2-3 business days. Shipping times vary depending on your location but usually take between 5-7 business days for standard shipping. Expedited options are available at checkout.

Do you offer international shipping?
Yes, we ship internationally! Shipping rates and delivery times vary by location and will be calculated at checkout.

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and PayPal. 

How do I track my order?
Once your order is shipped, we’ll send you a confirmation email with tracking information. You can track your package via the link provided in the email.

What if I receive a damaged or defective item?
If your order arrives damaged or defective, please contact us immediately at info@wooffantasy.com with photos of the issue. We will work with you to resolve the problem as quickly as possible.

Can I cancel or modify my order after placing it?
We can modify or cancel orders within 24 hours of purchase. After this time, the order will have entered the shipping process, and changes may no longer be possible. Please contact us as soon as possible if you need assistance.

What size should I get for my pet?
We provide detailed size guides on each product page to help you choose the right size for your pet. If you're unsure, feel free to reach out to us for personalized recommendations.

How do I clean or maintain my pet's accessories?
Cleaning instructions are provided on the product page for each item. Generally, most accessories can be spot-cleaned with a damp cloth or washed by hand. For specific care instructions, please refer to the product description.

How can I contact customer service?
You can reach our customer service team at info@wooffantasy.com or via our contact form. We aim to respond within 24 hours during business days.